This Privacy Policy applies to EzChargez, LLC services (the “Platform”), which include EzChargez apps, websites, software and related services accessed via any platform or device that link to this Privacy Policy. The Platform is provided and controlled by EzChargez, LLC (“EzChargez”, “we” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Platform.
Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in the Terms of Service.
On this page
What Information We Collect
We may collect information from and about you, including information that you provide, information from other sources, and automatically collected information.
Information You Provide
When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:
- Account and profile information, such as name, age, username, password, language, email, phone number, social media account information, location and profile image.
- User-generated content, including comments, photographs, and text that you choose to create with or upload to the Platform (“User Content”) and the associated metadata, such as when, where, and by whom the content was created. When you create User Content, we may upload or import it to the Platform before you save or post it.
- Messages, including information you provide when you compose, send, or receive messages through the Platform’s messaging functionalities. This includes messages you send through our chat functionality when communicating with hosts, and your use of virtual assistants when booking through the Platform. That information includes the content of the message and metadata such as when it was sent, received, or read, and message participants. Please be aware that messages you choose to send to other users of the Platform will be accessible by those users and we are not responsible for the manner in which those users use or share the messages.
- Purchase information, including payment card numbers or other third-party payment information (such as Stripe) where required for payment and billing. We also collect information required for extended warranty purposes and your transaction and purchase history on or through the Platform.
- Your phone and social network contacts, with your permission. If you choose to find other users through your phone contacts, we will access and collect information such as names, phone numbers, and email addresses, and match that information against existing users of the Platform. If you choose to find other users through your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts.
- Your choices and communication preferences.
- Verification information, such as proof of identity or age.
- Correspondence you send to us, including when you contact us for support.
- Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests, such as your gender, age, likeness, and preferences.
Information From Other Sources
- If you choose to sign-up or log-in to the Platform using a third-party service such as Facebook, Twitter, Instagram, Apple or Google, or link your account to a third-party service, we may collect information from that service.
- Advertisers, measurement and other partners share information with us about you and the actions you have taken outside of the Platform, such as your activities on other websites and apps or in stores, including the products or services you purchased, online or in person.
- We may receive information about you from others, including where you are included or mentioned in User Content, direct messages, in a complaint, appeal, request or feedback submitted to us, or if your contact information is provided to us.
- We may also collect or receive information about you from organizations, businesses, people, and others, including publicly available sources, government authorities, professional organizations, and charity groups.
Automatically Collected Information
We automatically collect certain information from you when you use the Platform, including internet or other network activity information such as your IP address, geolocation-related data, unique device identifiers, browsing and search history, and Cookies.
- Usage Information. We collect information regarding your use of the Platform and any User Content that you upload to our Platform.
- Device Information. We collect certain information about the device you use to access the Platform, such as your IP address, user agent, mobile carrier, time zone settings, identifiers for advertising purposes, model of your device, the device system, network type, device IDs, screen resolution and operating system, app and file names and types, keystroke patterns or rhythms, battery state, audio settings, and connected audio devices. We automatically assign you a device ID and user ID. Where you log-in from multiple devices, we can use information such as your device ID and user ID to identify your activity across devices. We may also associate you with information collected from devices other than those you use to log-in to the Platform.
- Location Data. We collect information about your precise location, including location information based on your SIM card and/or IP address. In addition, we collect precise location information (such as charging locations, shops, or other points of interest) if you choose to add the location information to your User Content.
- Image and Audio Information. We may collect information about the videos, images, and audio that are part of your User Content, such as identifying the objects and scenery that appear and their existence and location within an image.
- Metadata. When you upload or create User Content, you automatically upload certain metadata connected to it. Metadata describes other data and provides information about your User Content that will not always be evident to the viewer.
- Cookies. We and our service providers and business partners use cookies and other similar technologies (e.g., web beacons, flash cookies) (“Cookies”) to automatically collect information, measure and analyze how you use the Platform, enhance your experience, improve the Platform, provide advertising, and measure the effectiveness of advertisements and other content. Cookies enable the Platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images (also known as “pixel tags” or “clear GIFs”) that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. To learn how to disable certain Cookies, see our Cookie Policy.
We may link your contact or account information with your activity on and off our Platform across all your devices, using your email or other log-in or device information. We may use this information to display advertisements on our Platform tailored to your interests, preferences, and characteristics.
We are not responsible for the privacy practices of our service providers and business partners, and the information practices of these service providers and business partners are not covered by this Privacy Policy.
We may aggregate or de-identify the information described above. Aggregated or de-identified data is not subject to this Privacy Policy.
How We Use Your Information
We use your information to improve, support, and administer the Platform, to allow you to use its functionalities, and to fulfill and enforce our Terms of Service. We may also use your information to show you suggestions, promote the Platform, and customize your ad experience.
We generally use the information we collect:
- To fulfill requests for products, services, Platform functionality, support, and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback.
- To send promotional materials from us or on behalf of our affiliates and trusted third parties.
- To improve and develop our Platform and conduct product development.
- To measure and understand the effectiveness of the advertisements we serve to you and others and to deliver advertising, including targeted advertising.
- To make suggestions and provide a customized ad experience.
- To support the social functions of the Platform, including to permit you and others to connect with each other.
- To use User Content as part of our advertising and marketing campaigns to promote the Platform.
- To understand how you use the Platform, including across your devices.
- To infer additional information about you, such as your age, gender, and interests.
- To help us detect abuse, fraud, and illegal activity on the Platform.
- To promote the safety and security of the Platform, including by scanning, analyzing, and reviewing User Content, messages, and associated metadata for violations of our Terms of Service, Community Guidelines, or other conditions and policies.
- To communicate with you, including to notify you about changes in our services.
- To announce you as a winner of our contests or promotions if permitted by the promotion rule, and to send you any applicable prizes.
- To enforce our Terms of Service, Community Guidelines, and other conditions and policies.
- Consistent with your permissions, to provide you with location-based services, such as advertising and other personalized content.
- To train and improve our technology, such as our machine learning models and algorithms.
- To combine all the information we collect or receive about you for any of the foregoing purposes.
- To facilitate sales, promotion, and purchases of goods and services and to provide user support.
- For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
Profiling. We do not engage in profiling which results in legal or similarly significant effects, as defined under applicable law.
How We Share Your Information
Service Providers and Business Partners
We share the categories of personal information listed above with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, administering contests and special offers, technology services, deliveries, sending communications, advertising and marketing services, analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, and data processing. These service providers and business partners may include:
- Payment processors and transaction fulfillment providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information but who do not receive your message data, including the following third-party payment provider/processor: Stripe.
- Customer and technical support providers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information.
- Researchers, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information but would not receive your payment information or message data.
- Advertising, marketing, and analytics vendors, who may receive the Information You Provide, Information From Other Sources, and Automatically Collected Information but would not receive your payment information or message data.
In Connection with a Sale, Merger, or Other Business Transfer
We may share all of the information we collect in connection with a substantial corporate transaction, such as the sale of a website, a merger, consolidation, asset sales, or in the unlikely event of bankruptcy.
For Legal Reasons
We may disclose any of the information we collect to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of the Platform, our affiliates, users, or the public. We may also share any of the information we collect to enforce any terms applicable to the Platform, to exercise or defend any legal claims, and comply with any applicable law.
With Your Consent
We may share your information for other purposes pursuant to your consent or at your direction.
We partner with third-party services (such as Facebook, Instagram, Apple, Twitter, and Google) to offer you a seamless sign-up, log-in, and content-sharing experience. We may share information about you with these third-party services if you choose to use these features. For example, the services may receive information about your activity on the Platform and may notify your connections on the third-party services about your use of the Platform, in accordance with their privacy policies. If you choose to allow a third-party service to access your account, we will share certain information about you with the third party. Depending on the permissions you grant, the third party may be able to obtain your account information and other information you choose to provide.
If you choose to engage in public activities on the Platform, you should be aware that any information you share may be read, collected, or used by other users. You should use caution in disclosing personal information while using the Platform. We are not responsible for the information you choose to submit.
Data Security and Retention
We use reasonable measures to help protect information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security, and stability), and for the exercise or defense of legal claims.
The retention periods differ depending on criteria such as the type of information and the purposes for which we use the information. For example, when we process your information such as your profile information to provide you with the Platform, we keep this information for as long as you have an account. If you violate our Terms of Service, Community Guidelines, or other conditions or policies, we may remove your profile immediately but may keep other information about you to process the violation.
EzChargez may transmit your data to its servers or data centers outside of the United States for storage and/or processing. Other entities with whom EzChargez may share your data as described herein may be located outside of the United States.
State-Specific Rights
California Residents
If you are a California resident, once a calendar year you may be entitled to obtain information about personal information that we shared, if any, with other businesses for their own direct marketing uses. To submit a request, contact us at support@ezchargez.com.
We do not accept California removal requests via postal mail, telephone, or facsimile. We may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, User Content that you have posted may be republished or reposted by another user.
Connecticut Residents
Users of the Platform who are Connecticut residents and are under 18 years of age, and parents and guardians of users of the Platform who are Connecticut residents under 16 years of age, may request that we unpublish or delete their own account (for users aged 13 through 17) or their child’s account (for parents and guardians with teen users under 16) by contacting support@ezchargez.com.
Privacy Policy Updates
We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at support@ezchargez.com or visit our Contact Us page.