Yes, you can cancel a booking at any time before your session starts, directly from the app.
How to cancel
- Open the Reservations tab.
- Select the upcoming booking you want to cancel.
- Tap Cancel Reservation and confirm.
Cancellation policy and fees
Whether you receive a full refund depends on how much notice you give:
- Cancelled with sufficient notice (typically more than 15 minutes before the session start time) — you receive a full refund, no questions asked.
- Late cancellation (within 15 minutes of the scheduled start) — a small cancellation fee may apply, since the host may have already prepared their charger and blocked off that time for you.
Each host's exact cancellation window is noted on their listing page, so it's worth a quick check if your plans are uncertain, especially for bookings scheduled far in advance.
What if the host cancels instead?
If a host cancels your confirmed reservation, you're automatically issued a full refund with no fee, and you can immediately search for another nearby host. Frequent host-side cancellations are tracked by our trust & safety team and can affect a host's standing on the platform.
Refunds for cancelled bookings typically appear back in your original payment method within a few business days — see how refunds work for full details.
Rebooking after a cancellation
Once you cancel, the time slot immediately reopens for other drivers, and you're free to search for a different host or rebook the same one for a different time. If you're cancelling because your travel plans shifted, it's worth checking the map again right away — availability at popular hosts can fill up quickly during peak hours like evenings and weekends.
Repeated cancellations
Occasional cancellations are completely normal and expected. However, a pattern of frequent last-minute cancellations may be flagged for review, similar to how host no-shows are monitored, since it affects hosts who set aside time and prepared their charger for your visit.