Not necessarily — whether you need to be home depends entirely on how you configure your listing, and EzChargez supports both approaches.
Self-serve access
Many hosts set up their listing for self-serve access, especially when the charger is located in an easily accessible driveway or detached garage. In this setup:
- You provide clear instructions in your listing (e.g., where to park, how to plug in, any gate codes needed).
- Drivers can arrive, plug in, and start their session without you needing to greet them in person.
- You still receive a notification the moment a booking is made and when the driver checks in, so you're always aware of activity at your property.
Host-present setups
Alternatively, you can configure your listing to require you to be home, which some hosts prefer for added peace of mind, especially if the charger is closer to the house or requires manual setup each time. In this case, drivers will only be able to book during hours you've marked as available and present.
Choosing what's right for you
You can set this preference directly in your listing settings, and you're free to change it any time as you get more comfortable hosting. Many hosts start with a present-required setup and transition to self-serve once they've built confidence with the process and gotten to know how drivers use the platform.
Whichever option you choose, EzChargez's Host Protection Policy and driver verification process are designed to give you confidence either way.
Combining both approaches
Some hosts use a hybrid strategy — self-serve during the day when they're at work, and present-required in the evenings or on weekends when they're home anyway and don't mind greeting a driver. You can adjust this setting as often as you like to match your actual daily routine.
Communicating access details
Whichever setup you choose, clear written instructions in your listing go a long way — note exactly where to park, how to reach the charger, and any codes or steps needed for entry. Detailed instructions reduce back-and-forth messaging and help drivers feel confident arriving even if you're not there to greet them.