If something goes wrong while you're actively charging or hosting a session, EzChargez support is available to help you resolve it quickly.
How to get help immediately
- Open your active session screen in the app.
- Tap the Support tab — this is accessible at any time, even mid-session.
- Choose to message our team, call customer service, or request a refund directly, depending on the issue.
Common issues we help resolve
- A charger that isn't working as expected
- Difficulty accessing a host's property
- A host or driver who isn't responding to messages
- Unexpected charges or billing questions
- Safety concerns of any kind
Availability
Our support team is available 7 days a week to help both drivers and hosts resolve issues as they come up — you're never left waiting until the next business day for urgent, session-related problems.
After your issue is resolved, we may follow up to confirm everything is settled, and — where relevant — the situation may also be reviewed by our trust & safety team, especially if it involves a reportable problem with another user.
After the session ends
If an issue comes up but you don't realize it until after your session has already completed, you can still reach support after the fact — just open the session from your history and tap Contact Support from there. You don't need to catch every problem in real time to get help resolving it.
Keeping records
It's helpful to note the approximate time an issue occurred and take a photo if it's something visual, like a charger error message. These details make it much faster for our support team to look into exactly what happened and resolve things appropriately.
Emergencies
For any situation involving immediate personal safety, contact local emergency services first before reaching out to EzChargez support. Our team is here to help resolve app-related, billing, and access issues quickly, but local authorities are always the right first call for a genuine emergency.