Yes — EzChargez includes built-in messaging so you can reach out to a host any time, whether you have a question before booking or need to coordinate details afterward.
How to message a host
- Open the host's profile from the map or from an existing reservation.
- Tap the Message button.
- Type your question and send — the host will receive a push notification.
What's good to ask before booking
- Whether their charger's connector matches your vehicle, or if they have an adapter available
- Specific parking or access instructions (e.g., driveway location, gate codes)
- Whether they need to be present during your session or if it's self-serve
- Flexibility around arrival time if your schedule might shift slightly
Privacy built in
All conversations happen entirely within the EzChargez app. Your phone number, email address, and other personal contact details are never shared with the other party — messages route through our platform, keeping your privacy protected while still letting you communicate freely. This also means your full conversation history is saved in the app if you ever need to reference it later, including for a support request.
If you're ever unsure whether a listing is a good fit, sending a quick message is the easiest way to confirm before you commit to a booking.
Response times
Most hosts respond to messages within a few hours, and highly active hosts often reply within minutes. If you haven't heard back and your booking window is approaching, it's fine to send a polite follow-up, or simply browse for another nearby host with faster response times if your schedule is tight.
Messaging after your session
The messaging thread with a host also stays open after your session ends, which is useful if you want to thank them, ask a follow-up question, or flag something for a future visit. It's also the easiest way to reconnect if you'd like to book with the same host again down the road.