Getting signed out unexpectedly is frustrating, but it's usually caused by one of a few identifiable things.
Common causes
- A recent password reset — resetting your password signs you out of every device for security
- Signing in on a new device — if you've hit our device limit, signing in somewhere new can sign you out elsewhere
- An app update — occasionally requires a fresh sign-in to refresh your session token
- An unstable connection — a dropped connection during sign-in can prevent your session from saving properly
Quick fixes to try
- Make sure you're on a stable Wi-Fi or cellular connection when signing in
- Update the app to the latest version from the App Store or Google Play
- Restart the app fully (not just backgrounded) before signing in again
When to contact support
If you're being signed out repeatedly within the same session — for example, every few minutes even on a stable connection — this isn't normal behavior. Contact support with your account email so we can check for anything unusual, such as a security flag or a sync issue tied to your account.
Security note
If you didn't request a password reset but keep getting signed out, it's worth changing your password anyway as a precaution, and reviewing your linked sign-in methods under Settings → Account.