Once your reservation is confirmed, EzChargez gives you real-time visibility into every stage of your session — from the moment you leave your house to the moment your car is fully charged.
The reservation status flow
Every booking moves through a clear sequence of statuses, visible on your active reservation screen:
- Pending — your booking request has been sent to the host.
- Accepted — the host has confirmed your reservation.
- En Route — live navigation and ETA to the host's address, updated as you drive.
- Charging — your session is active; you can view elapsed time and progress.
- Completed — the session has ended and your receipt is ready.
What you'll see during an active session
While charging, the live session screen shows real-time details similar to a dashboard, including elapsed charging time, and a running total of your session cost. You'll receive push notifications as your status changes, so you don't need to keep the app open the entire time.
After your session ends
Once complete, an itemized receipt is generated automatically and stored in your Session History, useful for expense tracking or simply reviewing past charges. You'll also be prompted to rate your experience — see our article on rating and reviewing hosts.
If anything seems off during an active session — unexpected charges, access issues, or a technical problem — tap Contact Support directly from the tracking screen for immediate help.
If your session doesn't update
Occasionally, status updates may lag slightly behind real-world events due to normal connectivity delays. If your session status hasn't changed for an unusually long time and you're unsure what's happening, tap into the session detail screen for a manual refresh, or reach out through Contact Support if something still looks wrong.
Notifications
Make sure push notifications are enabled for EzChargez in your device settings so you don't miss key updates, like your host accepting a reservation or your session wrapping up. You can manage which specific alerts you receive from the Notifications section of your account settings.