If a verification code or sign-in email isn't showing up, it's almost always one of a few common causes — here's how to work through them.
Checklist to try first
- Check spam and junk folders — verification emails occasionally get filtered by email providers
- Confirm the email or phone number — make sure you're checking the exact one on file for your account
- Check signal and carrier status — if you're expecting an SMS code, confirm your phone has signal and that your number hasn't recently changed carriers
- Wait a minute, then resend — codes can occasionally take a moment to arrive
Requesting a new code
On the verification screen, tap "Resend code." This generates a brand new code and automatically invalidates the previous one, so always use the most recently sent code if you request more than one.
Rate limits
To prevent abuse, EzChargez limits how many codes can be requested in a short period. If you've requested several codes in quick succession and hit a limit, wait about 15 minutes before trying again.
Still not arriving?
If you've gone through the checklist above and still aren't receiving a code, contact support with the email or phone number on your account. Our team can manually verify your account and get you signed back in.